In some ways you almost feel sorry for the banks.
With increasing regulation, continuing margin pressures from low rates, ongoing repetitional damage from the Hayne Royal Commission and new low-cost entrants to the market, they have to cut costs somehow. Unfortunately, they often do this by cutting staff numbers which means everyone left has to look after more clients. In addition, they often move on the more experienced and higher paid staff, leaving junior lower paid staff to hold down the fort.
All this means as a SME client of a big bank you’re likely not getting the service you remember. With a range of lenders available to us we can help you find the banking partner your business deserves.